Transformação digital e poder organizacional: explorando o impacto da tecnologia nas estruturas de trabalho e autoridade
DOI:
https://doi.org/10.51247/st.v9iS2.36Palavras-chave:
transformação digital; poder organizacional; tecnologia no trabalho; autoridade; mudança organizacional; digitalização; relações laboraisResumo
Este estudo examinou o impacto da transformação digital nas estruturas organizacionais e nas relações de poder em instituições contemporâneas. O objetivo foi analisar como as tecnologias digitais reconfiguraram processos de coordenação, padrões de autoridade e interações no trabalho. A metodologia adotou uma abordagem qualitativa descritiva baseada em amostragem intencional, entrevistas semiestruturadas, revisão documental e análise temática. Participaram vinte pessoas, entre gestores e empregados de organizações públicas e privadas, que compartilharam suas experiências sobre o uso de sistemas digitais no trabalho cotidiano. Os resultados mostraram que a digitalização promoveu coordenação em rede, comunicação mais rápida e maior compartilhamento de conhecimento entre níveis hierárquicos. Ao mesmo tempo, a autoridade tornou-se mais distribuída, pois trabalhadores com competência tecnológica assumiram maiores responsabilidades decisórias. Contudo, os sistemas digitais também intensificaram a supervisão por meio de métricas de desempenho, monitoramento de fluxos de trabalho e mecanismos avaliativos baseados em dados. Essas mudanças revelaram uma dinâmica dual na qual autonomia e controle cresceram simultaneamente. Concluiu-se que a transformação digital não deve ser entendida apenas como modernização tecnológica, mas também como reconfiguração do poder organizacional, das relações laborais e da cultura institucional.
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Direitos de Autor (c) 2026 Eudaldo Enrique Espinoza-Freire
Este trabalho encontra-se publicado com a Licença Internacional Creative Commons Atribuição-NãoComercial-CompartilhaIgual 4.0.
