Transformación digital y poder organizacional: explorando el impacto de la tecnología en las estructuras laborales y la autoridad
DOI:
https://doi.org/10.51247/st.v9iS2.36Palabras clave:
transformación digital; poder organizacional; tecnología laboral; autoridad; cambio organizacional; digitalización; relaciones laborales.Resumen
Este estudio examinó el impacto de la transformación digital en las estructuras organizacionales y las relaciones de poder dentro de instituciones contemporáneas. El objetivo fue analizar cómo las tecnologías digitales reconfiguraron los procesos de coordinación, los patrones de autoridad y las interacciones laborales. La metodología adoptó un enfoque cualitativo descriptivo basado en muestreo intencional, entrevistas semiestructuradas, revisión documental y análisis temático. Participaron veinte personas, entre directivos y empleados de organizaciones públicas y privadas, quienes compartieron sus experiencias sobre el uso de sistemas digitales en el trabajo cotidiano. Los resultados mostraron que la digitalización promovió coordinación en red, comunicación más rápida y mayor intercambio de conocimiento entre niveles jerárquicos. Al mismo tiempo, la autoridad se volvió más distribuida, ya que los trabajadores con competencias tecnológicas asumieron mayores responsabilidades decisorias. Sin embargo, los sistemas digitales también intensificaron la supervisión mediante métricas de desempeño, monitoreo de flujos de trabajo y mecanismos de evaluación basados en datos. Estos cambios evidenciaron una dinámica dual donde autonomía y control crecieron simultáneamente. Se concluyó que la transformación digital no debe entenderse solo como modernización tecnológica, sino también como reconfiguración del poder organizacional, las relaciones laborales y la cultura institucional.
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Derechos de autor 2026 Eudaldo Enrique Espinoza-Freire
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.
