From interaction to a sense of belonging: A study on the dynamics of human relations in public libraries, the case of the Djelfa main reading public library
DOI:
https://doi.org/10.51247/st.v9iS2.289Keywords:
human relationships, belonging, public libraries, sociolinguistic interaction, organizational communicationAbstract
This study examined the dynamics of human relationships within the Main Public Reading Library of Djelfa and their influence on users’ sense of belonging. The objective was to analyze how communication patterns, organizational climate, and symbolic interaction shape users’ experiences in a public cultural institution. A qualitative methodology was adopted through a case study design based on semi-structured interviews with fourteen purposively selected participants. The data were analyzed using thematic analysis from socio-organizational and sociolinguistic perspectives. The results showed that respectful communication, inclusive language, cultural activities, and flexible organizational practices strengthened trust, participation, and emotional attachment to the library. In contrast, bureaucratic discourse, limited interaction, and rigid procedures weakened social engagement. The findings also indicated that belonging emerged progressively through repeated positive encounters and symbolic recognition. It was concluded that public libraries should be understood not only as centers of knowledge, but also as human-centered spaces where relationships influence institutional legitimacy and community cohesion. The study proposes the concept of interactive organizational discourse as a practical and analytical framework for improving communication and belonging in cultural institutions
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