ATEL, Telecommunications agent. A digital experience

Abstract

The Atel project falls within the mobile application development area. It offers the Cienfuegos Territorial Division to have a work tool to improve the service to the population, offering a competitive advantage in these moments in which ICTs take control and the mobile phone is the device through which the most access is made. Internet. Atel, known by its acronym Telecommunications Application, was inspired by the urgent need to protect our users by enforcing their rights as consumers. This new application, unique in the country, will promote the exchange with our products and services, in addition to searching in our Sales Network (location), the point of contact closest to the user, with their established hours, address and telephone number. It will facilitate filtering by popular advice the Telecommunications Agent, identifying what services they provide: payment of the telephone bill, the purchase of coupons and / or telephone cards. It also has a module for quick consultation and purchase of packages. Other benefits will be to allow the user to have first-hand information such as the levels of attention to complaints and the days of attention to the population, as well as the ways to establish the claim with the novelty of doing it online in_situ through the email to the account atencion.usuarios@etecsa.cu Also, through the QR code located on each workstation, the user will be able to evaluate how they perceive the service and / or product. This apk consumes web services hosted on an Etecsa server